Cohearo · Contact
Talk to the people
who build it
Cohearo is made by a small team, so there is no support tier between you and someone who can change the code. Pick the route that fits and we'll answer.
Support
Something not working, or a question the docs don't answer. Include your OS and app version — it's in Settings, at the bottom.
[email protected]Enterprise and volume
More than a handful of seats, one invoice, shared presets, or a requirement we don't ship yet. Enterprise pricing is shaped by these conversations.
[email protected]Security review & disclosure
Vendor questionnaires, architecture questions, or a vulnerability to report. We answer disclosure reports within two working days and we won't threaten you for sending one.
[email protected]Press and partnerships
Writing about on-device AI, or building something that should talk to Cohearo over MCP.
[email protected]Write to us
We read every one. Expect a reply within one working day, usually sooner.
Email [email protected]We never ask for a transcript to debug something. If we need one, we'll ask you to decide what to share.
These three come up most
If one of them is your question, the answer is already written down.
Cohearo isn't picking up the other people on the call
That's system audio, and each OS gates it differently. On macOS it needs Screen Recording permission — the only interface Apple exposes system-audio capture through. On Linux, check that the capture device is your PipeWire or PulseAudio monitor source, not the microphone. Troubleshooting in the docs has the steps per platform.
Is there an Enterprise plan?
Not self-serve yet. Email us at the Enterprise and volume route above with how many people and what you need centrally — billing, shared presets, SSO — and we'll say honestly what exists today and what we'd have to build.
Our security team needs a questionnaire filled in
Send it our way. Most of it is answered by the architecture rather than by controls — read Security & privacy first; it covers what leaves the device and what we deliberately don't claim.
Or just try it first
Most questions answer themselves once it's recording. Free Personal needs no card and no sales call.